13197 Old Nashville Hwy

Smyrna, TN 37167 US

615-459-0802

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Payment Options

Financial & Payment Policy

At Premier VetCare, we deeply value the trust you've placed in our clinic to care for your beloved pets. Like most veterinary clinics, we do not receive financial aid from charitable organizations or governmental sources. Our revenue is solely generated from the payments made by our clients for the products and services we provide. Your prompt payment is crucial for the upkeep of our well-equipped and well-stocked pet hospital, enabling us to maintain the high standard of care we strive for. To ensure we can continue offering quality care at affordable rates, we require adherence to the following financial policies:

Payment Types Accepted:

Acceptable forms of payment include: Cash, Visa, MasterCard, Discover, Debit Cards, Care Credit, and Scratch Pay.

Checks are not accepted.

Checks are no longer an accepted form of payment.

Payment for Services:

All services must be paid for at the time provided.  All professional service fees and prescriptions must be paid in full at the time the pet is dismissed or checked out from the hospital.

Payment for Products and Medication:

All prescription and over the counter (OTC) items must be paid at time of discharge or check out.  No prescriptions or OTC products may be dispensed or removed from the premises without full payment of product and services rendered.      

Deposits:

A minimum of 50% of the estimate or $150, whichever is greater, is required as a deposit at the time of admission for all treatments, surgery or hospitalizations.

Emergency cases:

Emergencies require a minimum $250 deposit at the time of admission for intensive care therapy to be initiated.

No Billing:

Financial policy prevents the establishment of any charge accounts. We do not offer any billing services. 

Interest on Account Balances:

If, in the event a balance is left on any account, a monthly billing charge of $25 will be added to all billing accounts each month; including the first month to cover the costs of the billing procedure.  Interest of 1.9% per month (23% / year) or $10.00, which ever is greater, will also be charged to all accounts over 30 days past due. 

No Services for accounts with unpaid balances:

No additional services may be provided to any account with an outstanding balance.  If a balance exists on an account all prior fees must be paid before a new appointment or additional services, will be provided.  Medical records are the property of Premier Vetcare, we reserve the right to withhold release of medical records until all outstanding balances are paid in full.

Collection Fees:

You agree to pay for the reasonable costs of collection in the event that collection efforts become necessary. 

Chargeback and Payments with Insufficient Funds:

You understand that a service fee of $35.00 will be assessed for each non-sufficient funds payments or disputed electronic card payments, as well as any certified letter charges that must be sent in our efforts to collect outstanding balances.    

Third Party Payment Policy

In the past, in order to extend care to many pets we have found our hospital begrudgingly accepted payment by those that were not directly involved in the pets care, such as non-local rescue groups, or family friends.  Those payments are often made by credit card and over the phone.  In these situations we have found ourselves in the middle of disputes between those bringing the pet in for care and the persons providing the financing, as the care taker approved treatments that the third party payer did not agree to pay for.  Our hospital has also found our selves having to invest a large amount of staff time to locate and collect on fees from third party payers.  This is time that is taken away from our other duties in caring for the pets and their owners. 

Since prompt payments is needed to maintain our hospital, the distraction caused by disputes between caregivers and payees in regards to whom is responsible for a given invoice, and the time involved in tracking down and receiving payment we have further restricted our third party payment policy.

To protect, our practice, unknown card users, and our clients from fraud, and identify theft we will no longer accept third party payments.  Who ever presents a pet for care will be responsible for any fees accrued in full.  A detailed invoice is always given and they may submit it to the third party payee for reimbursement.  The only authorized exceptions to this policy is pets that have been approved by Brown Dog Foundation for treatment with a completed intent letter, and donations from the people in community for the care of a pet in need, that is in our care.  

What will be acceptable is if a third party payee, such as a family member, is present during treatment plan discussions and will be paying in advanced or at the time of dismissal in person.   At that time a separate client account will be established and the invoice transferred to that account for payment.    

We apologize for any inconvenience this may create, but we have to ensure payments for the services we provide to guarantee our practice is able to continue to offer those services.  Your understanding is appreciated. 

Do you Have Financial Concerns or Constraints?   

At Premier VetCare we understand not all owners have the same means to pay, but we cannot keep the business running by offering free services due to lack of payment.  To keep our fees as low as possible for all clients it is imperative each client pays for the products and services provided to them. 

If you find yourself with financial concerns we are happy to provide an exam for your pet at our standard fees, and provide you with a treatment plan with estimated cost prior to any services being performed.  If you are unable to afford that level of care we will do our best to offer some treatment plan within your means.  It may not be the best option, but often better than not providing any care at all to a pet in need.

Please if you have any financial concerns or constraints be upfront with us and notify staff or veterinarian before treatments are performed.  Not paying for product and/or services rendered is a criminal act.

We Prosecute for Theft of Service

In the event services are rendered and not paid in full at the time, or satisfactory arrangement are not made and honored to resolve outstanding balances, we do reserve the right to prosecute to the fullest extent of the law for THEFT OF SERVICE. As described by state law T.C.A. § 39-14-104.

Care Credit Accepted 

Premier VetCare is able to make some special arrangements through CareCredit program. It takes just a few minutes to complete an application and this plan. The total amount of the payment will determine the length of the installment plan allowed, typically with in 6 months to avoid paying any interest on the amount financed.  You can either apply at our hospital, where we'll help you apply though our practice management system, for immediate approval, or apply yourself online prior to your visit at:  www.CareCredit.com.

Highlights of the CareCredit program:

  • Low Monthly Payments (3% of the Total Balance)
  • Interest Free For 6 Months
  • Determine Approval in a Few Minutes
  • No Annual Fee

Scratch Pay Accepted

Premier VetCare also accepts Scratch Pay.  It takes just few minutes to complete an application and this plan will present you with several installment payments based on a soft credit check. The total amount of the payment will determine the length of the installment plan allowed. You can apply yourself online using their web site or mobile app prior to, or during your visit at: www.scratchpay.com

Insurance For Your Pets

Another popular option for your family and pet is insurance coverage. To learn more, please visit the  following pet insurance websites . . .

Free Heartworm Test With Proheart Injection

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Office Hours

Our Regular Schedule

Monday:

7:30 am

5:30 pm

Walk-Ins & Urgent Care 9 am - 3pm

Tuesday:

7:30 am

5:30 pm

Walk-Ins & Urgent Care 9 am - 3pm

Wednesday:

7:30 am

5:30 pm

Walk-Ins & Urgent Care 9 am - 3pm

Thursday:

7:30 am

5:30 pm

Walk-Ins & Urgent Care 9 am - 3pm

Friday:

7:30 am

5:30 pm

Walk-Ins & Urgent Care 9 am - 3pm

Saturday:

Closed

Closed

Sunday:

Closed

Closed

Regular Business Hours are M-F 7:30am till 5:30 pm. Walk-in and Urgent Care M-F 9:00am till 3:00 pm

Appointments Preferred. Pets are seen in following order:
Life Threatening Emergencies, Appointments, Urgent Care Walk-ins, Wellness Walk-ins

Additional Fees Apply to Walk-In & Urgent Care Visits


When bringing your pets into our office, for their and the safety of other pets, please either have your pet leashed or in a pet carrier. Please ask our staff at check in for a leash if needed.

For aggressive pets Click Here for more information.  

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