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If you have elected another practice to provide continuation of care for your pet, or need vaccination records for grooming or boarding, you can request copies of records to be faxed or e-mailed to the practice of your choosing. A mailing fee will apply for records that are to be mailed; however, you may pick them up in person at our office during regular business hours. We will do our best to accommodate any request for records within 24-48 hours that are made on a week day. Weekend requests will be processed as if they were received on Monday.
Tennessee Law requires that all request for medial records be provided in writing. Fax and email are acceptable platforms to request records. To expedite your request follow the instructions below.
Once we receive the request, our staff will respond to let you know we have received your request. We will then email you when records has been sent. Please allow 24- 48 hrs to process the request.
If you receive an email requesting more information, we may need that information to confirm we have the correct records to return to you.
You may call the clinic to request records, but you will be required to complete the above procedures to provide us a written request for medical records before we can release records. Release of medical records with out a written request is a violation of State Law. We can not release records without a written request by the owner or their authorized agent on record.
If you are requesting records to be sent to a practice, please do so a minimum of 24-48 hours prior to your pets visit so that we can be sure to get those records to them before your appointment. Each veterinary hospital has their own policies in regards to how they process medical records request. Contact that office to find out there protocol. Since state law does require a written request from the owner of record, we will not be able to facilitate request for records. You can download a copy of the Medical records request form below.
We are happy to help you complete this form during your visit, but it may delay our examinations and treatments if the office sending records does not transmit the records in a timely manner. we will complete and a request for you to sign, and fax it to the sending facility.
Sign up using the form or call 615-459-0802 to make your appointment.
|Monday||7:30 am||8:00 pm|
|Tuesday||7:30 am||8:00 pm|
|Wednesday||7:30 am||8:00 pm|
|Thursday||7:30 am||8:00 pm|
|Friday||7:30 am||8:00 pm|
|7:30 am||7:30 am||7:30 am||7:30 am||7:30 am||Closed||Closed|
|8:00 pm||8:00 pm||8:00 pm||8:00 pm||8:00 pm||Closed||Closed|
Regular Business Hours are M-F 7:30 till 5:30 pm. After 5:30 pm there is an additional $15.00 Convenience Fee added to exam fees.
Appointments Preferred. Pets are seen in following order:
Life Threatening Emergencies, Appointments, Urgent Care Walk-ins, Wellness Walk-ins
When bringing your pets into our office, for their and the safety of other pets, please either have your pet leashed or in a pet carrier. Please ask our staff at check in for a leash if needed.