New Temporary Hours and Policy Changes as of 4/2/2020.
We are committed to offering a safe and healthy environment for our clients, your pets, and our hospital team. Our goal to provide seamless and available service for you and your pets remains unchanged. As a medical facility, we have always had routine disinfection and cleaning protocols in place to control the spread of infectious disease in our facility. We will continue those efforts and increase the frequency of those measures during this time of vigilance. Our team is dedicated to remain open to provide essential care for the pets we serve. To ensure we can continue to remain open for the pets in need, we need to take steps to reduce exposures to our staff and clients. We continue to monitor this ever-evolving situation and will be adjusting our care and procedures as needed. To do this, we are implementing the following procedures.
If you are Symptomatic, or Your Household Is In Quarantine
It is essential that anyone displaying symptoms of COVID-19 (fever, cough, or shortness of breath) or who has traveled internationally in the last 14 days or to an area in the United States with high incidence of COVID-19, not come to have your animal seen. Please be considerate of the risk of being infectious without being sick with COVID-19. Additionally, if the household is under quarantine, your pet should be seen only for urgent emergency care, as pets, carriers, leashes, and collars can carry the virus on their surfaces or fur. Pets do not get infected with COVID-19 as we understand it now, but could carry it on their body. If you have concerns, please give us a call at (615) 459-0802 and we can discuss options of your pet getting care.
If your household is in Quarantine, our Telemedicine service may be an option in the need of minor care. Click here for details.
As of 3-23-2020 our office hours will be 7:30 am to 5:30 pm Monday through Friday. We have suspended our 5:30 pm- 7:00 pm urgent care appointments for the time being.
Online Scheduling Suspended
Our online scheduling portal has been temporarily suspended. We need all clients to call our office at 615-459-0802 or email us at firstname.lastname@example.org to arrange appointment times. This is necessary as we must triage appointment times keeping our schedule open for truly essential and emergency care.
We are asking that all clients please try to call us for an appointment time to reduce the traffic in our building. Please only walk-in for true emergencies. By setting an appointment time, we can better serve each client by reducing wait times and practicing social distancing in our facility. If time and staffing allows we may be able to accommodate some walk-in Urgent Care. In the event Walk -in wait times become longer than 1 hr we will suspend walk-in service, and do our best to accomidate you with an appointment time. We encourage all clients to call us and arrange an appointment time to ensure your pet gets the care they need.
Currently, we recognize there is still a need for some clients to attain wellness care for their pets. We truly believe wellness is as a vital part of your pets health and well being, as are urgent and emergency care services. Lapses in coverage could put pets and the people that love them at risk for potential zoonotic diseases such as Rabies and Leptospirosis. In many areas, veterinary hospitals have been asked to reduce wellness and elective procedures. In some locations this is a wise move to limit the spread of the COVID-19, where case numbers have become significant. At this time, we do not plan to suspend these services until the local situation changes. Effective 4/2/2020 we are limiting Wellness appointments to puppy and kitten series, 1 year old wellness, and those that were due in March or April. All other Wellness will be scheduled after April 27th. As your only locally owned veterinary practice in Smyrna, we can make these calls based on our local environment and not national concerns; allowing us to adapt and change quickly to the situation as the decisions are made here locally. As wellness visits also do not consume PPE (personal protective equipment), of which we have been asked to conserve for our human health care providers, continuing these services will place no additional strain on those supplies. We are taking other measures to conserve supplies that will not affect the level of care we provide on a daily basis.
For those clients that do not meet our current scheduling parameters we will be keeping a wait list. We will call those on the waitlist as appointments come open.
Veterinary practices have also been asked to conserve PPE by limiting surgical procedures. At this time, we have reusable PPE and surgical equipment that we utilize. Even then, the majority of the surgical supplies we utilize are labeled for veterinary use only. We historically keep a fair supply of materials, and we are currently stocked and available to perform surgical procedures that may be needed. It is our belief that all surgical procedures we recommend are essential to the pets long-term well being, to include spay, neuter, and dental procedures. As our procedures do not cause a significant strain on human medical supplies and PPE, with the current circumstances, we believe we serve our community, clients, and their pets by continuing to offer these needed procedures.
We will be keeping any Spay, Neuter, and Dental Procedures already on the schedule. Any new appointments for these procedures will be made for after April 20th. For those clients that would like to try to get in before April 20 th we will be keeping a wait list. As appointment slots become available we will call patients on the waitlist to get them in sooner.
For Any Pet Visit
Temporary Policies for Visits & Social Distancing
- Please clean your carrier, leash, and collar as carefully as possible before arrival with an alcohol-based solution.
- Please ask for and use the sanitizing agents at the front desk upon arrival.
- Please respect the "social distancing" recommendations and maintain six feet from others, and refrain from shaking hands.
- Clients will be met at the door and escorted to an exam room. If all exam rooms are full you will be asked to wait in your car.
- If you are asked to wait in the car, we will will Text you or come get you when your room is ready.
- Clients and pets will be moved to an exam room as promptly as possible. Room surfaces are being sanitized between visits, so some extra time may be needed.
- Clients are not allowed to wait or sit in our lobby at this time.
- Keep your pet on a short leash or in a carrier.
- Do not interact or pet any pet in the parking lot, lobby, or facility that is not yours.
- Only one person will be allowed in the building with the pet. If at all possible, that person should be the primary decision maker. We are happy to place any other family member on speaker phone during the visit. This will help us provide acceptable social distancing practices in out exam rooms.
- Once your pets visit is complete we will check you out in the exam room.
- We love to see all the pets we care for, but at this time, please bring only the pet that is in need of care at a time with you. This way, our exam rooms will be less crowded. Do not bring other pets "along for the ride" for their safety, and to reduce the stress of excessive pets in the facility. They are best left at home at this time.
- Ancillary services, such as nail trims, non-clinical anal gland expressions, etc., limited to only those pets getting an exam at this time due to staffing availability to perform those services.
- Visits to hospitalized patients will be limited. The only patients that can receive visits are those specifically being hospitalized as an ICU patient and whose owners do not have any respiratory symptoms.
- No personal items can be kept with the pet while hospitalized, including blankets, toys, collars, leashes, etc.
- You may call or email our office for your pets needed refills. When you get here, we can take payment by phone and deliver them to your car. You can also elect to have some prescriptions mailed to you directly from our office by Priority Mail for a fee (some restrictions may apply), or fill them online with our home delivery service provider.
These are stressful times!
Be nice, courteous, and understanding!
Unprofessional conduct from clients on the phone, in our lobby, or towards our staff will not be tolerated, and may result in your suspension as a client from our practice, and the benefits and savings we provide to our great clients.
Thank you for your understanding and please do not hesitate to ask us any questions.
These are trying, difficult times for us all, and we all need to do our part to face these challenges together with grace and understanding.
We’re here for you, your pets, and the communities in which we live.
We will continue to keep you informed as news and information becomes available.
Dr. Michael Hatcher
Smyrna Veterinarian | Premier VetCare | 615-459-0802
13197 Old Nashville Hwy
Smyrna, TN 37167
Help Us Help Your Neighbors!!
Through the American Veterinary Medical Foundation’s Veterinary Care Charitable Fund, our hospital is able to help animals rescued from abuse and neglect and the pets of clients facing personal hardships. Your donations to the AVMF on behalf of our hospital will help us help animals. Click on the AVMF donate button to make your tax deductible.
Our ability to help those pets in need is determined by the funds available. Keeping your donations local will make a difference for a local family in need.
Locally Owned and Operated Since 2004!
Premier VetCare is a proud to be Smyrna's only locally owned and operated Veterinary Hospital. We are dedicated to supporting our local community, and strive to support the pet owners of our community. When your a client of our practice your pet care dollars remain local, allowing us to continue grow, improve our services to our clients, bring to you the cutting edge medicine and equipment to provide the best care possible for your pets. We have no corporate investors or head office to support, allowing us to offer additional value for your pet care budget. Supporting your locally owned and operated businesses insures our community stays strong, diverse, and the services we want and need remain in our great Town of Smyrna.